Privacy Policy

1. Introduction

Welcome to Drop My Meals Partner Portal ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience on our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our partner portal services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide directly to us, including:

• Name, email address, and contact information
• Mobile phone number and country code
• Aadhaar number and verification documents
• PAN (Permanent Account Number) and verification documents
• Restaurant and business information
• Payment and billing information

2.2 Authentication Information

When you use Google OAuth or mobile OTP authentication, we may collect:

• Google account information (name, email, profile picture)
• Mobile number for OTP verification
• Authentication tokens and session information

2.3 Usage Information

We automatically collect certain information when you use our platform:

• Device information (browser type, operating system)
• IP address and location data
• Usage patterns and interactions with our platform
• Log files and analytics data

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process registrations and verify your identity
• Send OTP codes for authentication and verification
• Communicate with you about your account and our services
• Process payments and manage billing
• Comply with legal obligations and regulatory requirements
• Detect, prevent, and address technical issues and fraud
• Analyze usage patterns to improve user experience

4. Data Security

We implement industry-standard security measures to protect your personal information:

• Encryption of sensitive data (Aadhaar, PAN numbers) using secure encryption algorithms
• Secure transmission of data using HTTPS/TLS protocols
• Access controls and authentication mechanisms
• Regular security assessments and updates
• Secure storage of authentication tokens and session data

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in operating our platform, such as payment processors, cloud hosting services, and analytics providers
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit consent for specific purposes

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal obligations
• Portability: Request transfer of your data in a structured format
• Withdrawal: Withdraw consent for data processing, where applicable

To exercise these rights, please contact us through our support channels or use the settings available in your dashboard.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Maintain your session and authentication state
• Analyze website traffic and usage patterns
• Improve website functionality and performance

You can control cookies through your browser settings, but disabling cookies may affect the functionality of our platform.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies.

9. Children's Privacy

Our platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: